Returns & Refunds Policy for Flower Delivery Mitcham

Our Fresh Flowers Guarantee in Mitcham

At Flower Delivery Mitcham, we take great pride in delivering fresh flowers of the highest quality to homes and businesses across the Mitcham area. Your satisfaction is very important to us, which is why every bouquet comes with our Fresh Flowers Guarantee. We are committed to ensuring your floral gift arrives in pristine condition and remains beautiful for as long as possible—just as you’d expect from your trusted local Mitcham florist.

Damaged-on-Arrival Policy

We take extreme care to securely package every arrangement and ensure safe delivery. However, should your flowers arrive in a damaged or unsatisfactory condition, please contact us on the same day of delivery. To help us help you swiftly, we may request clear photographs showing the damage and your order details. Prompt notification enables us to resolve the issue quickly and to your full satisfaction.

Freshness Window

We guarantee that your flowers will remain fresh and vibrant for a minimum of five (5) days from the date of delivery, provided you follow our included care instructions. This promise means you can order with full confidence, knowing you and your gift recipient are receiving only the best. If your flowers show signs of wilting or poor freshness within this five-day period, please let us know so we can make things right.

Refunds and Replacements

Your happiness is our top priority. In the unlikely event your order does not meet our Fresh Flowers Guarantee, you can choose between a full refund, a replacement bouquet of the same value, or another suitable resolution. We will work with you personally to determine the best solution, ensuring complete peace of mind every time you order from Flower Delivery Mitcham. Refund processing times can vary, but we aim to complete all approved refunds within 3–5 business days of agreement.

How to Make a Complaint

We strive to deliver excellent service and are always eager to hear your feedback. If you wish to lodge a complaint regarding your flower order or experience with our team, please reach out to us with all relevant details. Our team treats every complaint seriously, responding within 24 hours to begin resolving any concerns. We value transparent communication and will keep you informed at every step until a fair and satisfactory outcome is reached.

Trusted Local Florist in Mitcham

As a locally owned business, Flower Delivery Mitcham is honoured to serve our community’s households and businesses. We want every customer to feel confident, cared for, and delighted with every order. Our customer care team is always available to provide support and advice regarding returns, refunds, and complaints—demonstrating why we’re one of the most trusted florists in Mitcham.

Thank You for Choosing Us

We truly appreciate your trust in Flower Delivery Mitcham. If you have any further questions about our returns, refunds or complaints policies, please don’t hesitate to let us know. Our team is dedicated to making your flower delivery experience smooth, joyful, and worry-free every time.