Flower Delivery Mitcham – Full Terms and Conditions

Introduction

Welcome to our Flower Delivery Mitcham Terms and Conditions. These terms outline the rules and regulations for purchasing flower delivery services from our website, with a focus on customers based in Mitcham and the surrounding areas. By placing an order through our website, you agree to abide by these Terms and Conditions. Please review them carefully before making a purchase.

Definitions

In these Terms and Conditions, the following terminology applies:

  • "We", "Us", "Our" refers to the company providing the online flower delivery service in Mitcham.
  • "You" and "Your" refers to the customer placing an order for flower delivery services.
  • "Website" means our online site used for flower ordering.
  • "Flowers" refers to any floral products, bouquets, or arrangements displayed on our website for delivery.

Order Process

Our order process is designed to make flower delivery in Mitcham easy and convenient for all customers:

  1. Browse and select your desired bouquet, arrangement, or additional gifts from our online catalogue.
  2. Add the chosen items to your basket and proceed to checkout.
  3. Provide accurate delivery details, including the recipient's name, address in Mitcham or nearby areas, preferred delivery date, and any special instructions.
  4. Review your order details and confirm your selection.
  5. Make payment through one of the available payment options (see 'Payments' section). Once payment is processed, you will receive an email confirmation acknowledging receipt of your order and summarising all details.
  6. Accepted orders will be processed and dispatched according to your chosen delivery date. If we are unable to fulfil the order (due to stock or other issues), we will contact you promptly to offer alternatives, a delay, or a refund.

It is your responsibility to check that all order information is correct before submission.

Product Availability and Substitutions

All products and services provided on the Flower Delivery Mitcham website are subject to availability. Certain blooms, plants, or gifts may be out of stock or vary due to seasonal or supply constraints. In such instances, we reserve the right to substitute items with products of equivalent quality and value, ensuring the overall style and look of your arrangement is preserved. If a significant substitution is required, we will inform you in advance whenever possible.

Pricing

All prices listed on the website are inclusive of VAT (where applicable). Prices for our flower delivery Mitcham services are stated in pounds sterling (£). Delivery charges will be clearly outlined during the checkout process before you confirm your purchase. We reserve the right to change prices at any time, but such changes will not affect orders that have already been accepted and paid for.

Payments

For your convenience and security, we accept payment for online flower delivery Mitcham orders through a variety of secure methods, such as credit and debit cards, and other methods as detailed at checkout. By submitting your payment details, you confirm that you are authorised to use the card or account provided. Card payments are subject to authorisation and security checks; orders are only confirmed once payment has cleared.

Delivery Policy

We offer flower delivery in Mitcham and the surrounding local areas. Our delivery options and timescales will be detailed during checkout. While we make every effort to deliver on your preferred date and within your chosen delivery window, timings are not guaranteed. Delays may occur due to events outside our reasonable control (e.g., inclement weather, transport disruptions, supplier issues).

You are responsible for providing full and accurate delivery details. If incorrect or incomplete information is provided, delivery may be delayed or not possible; we cannot accept liability in such cases and reserve the right to charge for any resulting re-delivery.

Order Changes and Cancellations

You have the right to cancel or amend your order for flower delivery Mitcham, but only under the following conditions:

  • Requests for cancellation or changes must be made in writing or by phone at least 24 hours prior to your chosen delivery date.
  • Once your order has been allocated to a florist or dispatched for delivery, cancellations or amendments may no longer be possible.
  • If your order contains bespoke, personalised, or custom-made arrangements, cancellations may not be possible after the product has been started/prepared.
  • If your amended request cannot be fulfilled, we will inform you to discuss alternative arrangements or issue a refund, in line with our Refunds Policy (available on request).

Returns and Refunds

If you are not satisfied with your order or an item arrives in an unsatisfactory condition, please inform us within 24 hours of delivery with photographic evidence. We will investigate the issue and, if appropriate, offer a replacement, partial, or full refund. Perishable goods such as flowers are exempt from the standard 14-day cooling-off period under UK law unless deemed faulty or not as described.

Refunds will be processed using the original payment method within a reasonable timeframe after approval.

Customer Responsibilities

It is your duty to:

  • Provide accurate delivery and contact information, ensuring someone is available to receive the order at the specified time and address.
  • Check order confirmation upon receipt and notify us immediately of any errors.
  • Handle flowers with care, following any care instructions supplied to maintain freshness and longevity.

Our Liability

We will deliver your flower order with due care and skill. However, our liability to you is limited as follows:

  • We do not accept liability for non-delivery or delayed delivery caused by factors outside our control, including but not limited to adverse weather conditions, incorrect addresses provided by you, or recipient unavailability.
  • We are not liable for loss, damage, or deterioration of flowers following successful delivery, including when left in a safe location at your request.
  • To the maximum extent permitted by law, our total liability for any breach of these terms or failure to deliver flowers is limited to the price of the order in question.
  • We do not exclude liability for death or personal injury caused by our negligence, or any liability that cannot be limited or excluded by law.

No advice or information, whether oral or written, obtained by you from us creates any warranty not expressly stated in these terms.

Intellectual Property

All content included on our Flower Delivery Mitcham website – including photos, text, graphics, and logos – are the property of our business and are protected by UK and international copyright laws. Neither the website nor any portion of it may be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose without our prior written consent.

Personal Data and Privacy

We are committed to protecting your privacy and handling your personal data in compliance with UK data protection laws. Your personal data is used solely for processing your flower delivery Mitcham order and communicating with you about your purchase. More details can be found in our separate Privacy Policy (available on request or on our website).

Promotions and Discount Codes

From time to time, we may offer promotional codes or discounts solely for online flower delivery in Mitcham. Terms for such promotions, including expiration dates and any restrictions, will be made clear on the promotional material. Only one promotion or discount code can be applied per order.

Force Majeure

We are not liable for delays or failure to perform any obligation under these terms where such delay or failure arises from events beyond our reasonable control. These events include, but are not limited to, natural disasters, epidemics, strikes, supply issues, governmental regulations, and acts of God.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to your use of our online flower delivery Mitcham services will be subject to the exclusive jurisdiction of the English courts.

Amendments to Terms

We reserve the right to update or change these Terms and Conditions at any time without prior notice. Changes will take effect as soon as they are posted on the website. It is your responsibility to review the terms each time you use our flower delivery service. Your continued use of the website and ongoing orders will be deemed acceptance of the updated terms.

Contact and Complaints

If you have any questions about these Terms and Conditions for Flower Delivery Mitcham, or wish to make a complaint, please do so using the contact form on our website or by using the contact details available on our online platforms. We aim to address and resolve complaints promptly and fairly.

Applicability

These Terms and Conditions apply to all customers ordering from our online flower delivery Mitcham website, including those in Mitcham and all surrounding areas covered by our service.

Thank you for using our Flower Delivery Mitcham service. If you have any questions regarding your rights or responsibilities, please do not hesitate to get in touch.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Mitcham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Mitcham.

For assistance with orders, returns or account queries, please fill out the Contact Us form.